sultan66 Platform Privacy Notice

This page describes what we collect when you use sultan66 and how we keep that data protected. We at sultan66 take privacy seriously—your personal information is encrypted, stored securely, and shared only where necessary for account verification, payment processing, and legal compliance. We do not sell your data to advertisers or third parties outside our direct service operations.

When you register, deposit, place wagers on Liga 1 or Piala AFF matches, play live-dealer tables, or access slots like Aviator and Sweet Bonanza, we collect information needed to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer methods, and comply with anti-money-laundering rules. Our servers may be located outside your jurisdiction; however, we encrypt all data in transit and apply consistent security standards across all locations.

Your rights regarding your personal data are set out below. If you have questions about how we handle your information or wish to exercise your rights, contact our support team via live chat or email. We respond to data requests within the timeframes required by applicable law.

Data we collect at sultan66

We collect data in several categories. Account registration data includes your name, email address, phone number, date of birth, and username. Identity verification data (KYC) includes government-issued ID (passport, national ID, driver's license), proof of address (utility bill, bank statement, rental agreement), and sometimes video verification for high-value accounts. Payment data includes your selected deposit and withdrawal method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, bank account details), transaction amount, timestamp, and confirmation reference.

Gameplay and betting data includes all wagers placed, game outcomes, account balance history, and promotion claim records. Device and access data includes your IP address, device type (mobile, desktop), browser type, operating system, and access timestamp. Communication data includes any messages you send to our support team, live chat conversations, and email inquiries. We retain all this data for at least 5–7 years to comply with anti-fraud and tax reporting obligations in supported jurisdictions such as Jakarta, Surabaya, Bandung, Medan, and Semarang.

How we use your data at sultan66

We use your data to operate the platform, verify your identity before first withdrawal, process your deposits and withdrawals, settle bets, calculate and pay out weekly cashback and promotion bonuses, prevent fraud and money laundering, respond to customer support requests, and comply with legal and regulatory obligations. We also use aggregated, non-identifying data to understand player behavior, improve our games and sportsbook offerings, and detect patterns that suggest system abuse or cheating.

We do not use your data for targeted advertising or marketing email campaigns without your explicit consent. If you opt in to promotional emails, you can unsubscribe at any time via the link in the email footer or by contacting our support team. We do not share your personal information with third parties except to payment processors (your bank, mobile banking, local payment, online payment, e-wallet), identity verification providers, and law enforcement if legally required.

Third-party processors and data location

We work with third-party service providers to operate sultan66. Payment processors (banks, e-wallet providers such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Identity verification providers (KYC vendors) receive your government ID and address documents to confirm your identity. Our hosting providers may store your encrypted data on servers outside your jurisdiction—we ensure all providers meet international security standards.

We do not permit these processors to use your data for their own marketing or commercial purposes. All vendor contracts include strict confidentiality and data-protection clauses. If you request deletion or data export, we instruct all processors to comply within their standard windows.

At sultan66, your data security is fundamental. We encrypt all sensitive information, enforce access controls, and regularly audit our systems for vulnerabilities.

Your rights and our obligations

We recognize your right to access, correct, and delete your personal data subject to applicable law and our contractual obligations. You can request a copy of all data we hold about you; we provide this within 30 days in a readable format. You can request correction of inaccurate information—for example, if your registered name or address is wrong, contact our support team to update your profile immediately.

You have the right to request deletion of your account and associated data, subject to legal and regulatory retention requirements. If you delete your account, we retain your transaction history for anti-fraud and tax-reporting purposes for 5–7 years, but we remove your personal identifying details from active systems. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, account deletion requests may take longer to process.

Cookies and tracking at sultan66

We use cookies to maintain your session, remember your login preferences, and track your gameplay for fraud detection. Strictly necessary cookies are essential for platform function and cannot be disabled. Optional cookies (analytics, preference tracking) can be declined in your browser settings without affecting core functionality. We do not use third-party tracking pixels or cross-site cookies for user profiling.

Data breach notification and account security

If we detect a data breach affecting your personal information, we notify you via email within 72 hours as required by law. We also offer support to help you secure your account—password reset, two-factor authentication, session management. If you suspect unauthorized access to your sultan66 account, reset your password immediately and contact our support team via live chat.

• 1
  Request your dataAccess

  Email our support team with "Data Request" in the subject line. Provide your account email and full name. We respond within 30 days with your complete data export.

• 2
  Correct or delete your dataCorrection

  Update your profile information directly in your account settings. To delete your account, contact support and complete identity verification to confirm ownership.

• 3
  Opt out of marketing communicationsPreferences

  Click the unsubscribe link in any promotional email. You will continue to receive account notifications and legal notices.

We update this privacy notice periodically as our practices change or law requires. We post updates here and notify you of material changes via email. Your continued use of sultan66 after updates are posted constitutes your acceptance of the updated notice.

If you have privacy questions or concerns about how we handle your data, contact our support team via live chat, email, or in-app messaging. We provide assistance in English during business hours and aim to resolve privacy requests within standard legal timeframes.